Strategic Priority 2 • Communications, Customer Service, & Community Engagement

Over the past decade, the CPPJ has excelled at communicating and engaging with parish residents, particularly while navigating unprecedented events. As the CPPJ continues to identify key areas of focus to continue to position Calcasieu Parish as an ideal place to call home, it acknowledges the critical role of consistent and effective communication, both internally and externally, to ensure that residents are not only informed about CPPJ operations, but also are empowered to actively participate in the parish’s programs and services.

The CPPJ recognizes a need to engage larger and younger populations by leveraging new technologies, such as artificial intelligence and social media, and expanding education of the parish’s operations by engaging with K-12 schools, participating in more community events, and conducting annual outreach with stakeholders. By continuing to foster transparent communication and prioritizing responsive customer service, the CPPJ aims to build trust with parish residents. This commitment to excellence in communication, customer service, and engagement mirrors the CPPJ’s vision to serve as a model parish for Louisiana – an area with excellent quality of life where citizens want to raise their families and the infrastructure to position the parish for growth in the years to come.

Check out this cool video of local Boy Scout Troops building wood duck habitats at our Parish Parks!