Tenant Satisfaction Measures

The Tenant Satisfaction Measures Standard requires all registered providers to generate and report Tenant Satisfaction Measures as specified by the regulator.

About

Stay Informed

Get notified on upcoming engagements and the latest project related news.

Timeline

Tenant Satisfaction Measures Launch

1 April 2023

The TSMs, which will be collected through tenant surveys and landlord data, will cover five main themes, including repairs, building safety, effective complaint handling, respectful and helpful tenant engagement, and responsible neighbourhood management.

Tenant Satisfaction Measures Closed

31 March 2024

The TSMs, which will be collected through tenant surveys and landlord data, will cover five main themes, including repairs, building safety, effective complaint-handling, respectful and helpful tenant engagement, and responsible neighbourhood management.

Tenant Satisfaction Measures Report

1 October 2024

Report on Tenant satisfaction measures year 1

News

What are the new Tenant Satisfaction Measures?

In December 2021, the Regulator of Social Housing (RSH) began consulting on a new list of 22 tenant satisfaction measures. These were created from the five themes outlined in the government’s 2020 soc

View Update

Proposals

Have your say and help shape the future of your community.

Team

Let's introduce you to the team

Commonplace facilitates this conversation on behalf of the team made up of the organisations listed here. The information you provide will only be used for the purposes stated in each organisation’s privacy policy.

Greatest Housing Association