Advanced Metering Infrastructure (AMI) Initiative
City of Denton launched the AMI initiative to improve water service and efficiency
Project Background
The Denton City Council approved a $26 million contract with Badger Meter, LLC on Tuesday, April 21, 2026, for implementation of the advanced metering infrastructure (AMI) program. With implementation expected to begin in summer 2026, the initiative includes installation of an integrated system of advanced customer water meters, communication networks, and data management systems that provide real-time water-use information to both City staff and residents. Full implementation is anticipated by the end of 2028.
In addition to enhancing day-to-day operations, the AMI program is a forward-thinking investment in Denton’s water infrastructure. By enabling more accurate measurement, early leak detection, and continuous system monitoring, the new technology will help maintain a safe and reliable water supply for future generations.
Key benefits of the rollout include:
• For Residents: Improved billing accuracy and access to detailed consumption data to help manage monthly costs
• For the City: Faster leak detection, reduced water loss, and lower long-term operational expenses
• For the Future: Enhanced monitoring to ensure a reliable water supply for Denton's growing population
Residents will receive advance notice before crews move into their neighborhood to transition the meters through a combination of direct outreach and City communication channels.
How Residents Will Be Notified
Residents will receive advance notice before crews arrive in their neighborhood:
-General project letter: Residents citywide should receive the general project letter by the end of September 2026.
-Postcard: When crews are scheduled to begin work in a neighborhood, households will receive a postcard approximately two weeks in advance.
-Automated call: Residents will receive an automated call approximately 72 hours before their scheduled meter replacement.
The automated call will remind residents to make sure their water meter is accessible and not blocked by vehicles, gates, landscaping, or other obstructions. No action is needed beyond ensuring crews can access the meter.
After crews visit a property:
-If the meter is successfully replaced, the household will receive a confirmation door hanger.
-If the meter cannot be replaced, the household will receive a door hanger with information about next steps.
While most customers will experience no service impacts, a small number may encounter brief water interruptions if the meter must be fully replaced. All materials noted above have been added to this page under 'communication examples.'
Frequently Asked Questions
Stay Informed
Stay in the loop with all the latest updates on upcoming engagements and project news by signing up for notifications.
Contact Us
Sign up to receive AMI Project Text Notifications from the City of Denton
Text "AMI" to (940) 360-3362, to sign up for AMI Project text messages. You will then receive a confirmation message. Text STOP if you would like to unsubscribe.
Signing up for AMI Project Text Notifications will opt you in to receive non-emergency notifications directly to your cell phone!
Project Timeline
Program Implementation
Proof-of-Concept
Pilot
Official City of Denton AMI Communication Examples
The City of Denton will communicate directly with residents affected by the AMI program throughout the duration of the project. For reference, we have included examples of official City notices below.