What We're Hearing from District 3 Residents

1. Residents are focused on maintaining existing neighborhood conditions.

The largest categories of requests were overgrown grass, weeds, and trash (102 requests) and junk vehicles/abandoned autos (41 requests).

Combined, these categories account for nearly one-third of the district's highest-volume requests and suggest residents place a high value on:

• Neighborhood appearance
• Property maintenance
• Community standards
• Visible stewardship of public and private spaces

District 3 residents appear highly invested in preserving the quality and appearance of established neighborhoods.

2. Infrastructure reliability is a major priority.

Unique to District 2, potholes represented the second largest EP311 SR category with 75 requests, indicating a strong resident focus on roadway conditions and transportation infrastructure.

Additionally:

• 24 street light illumination requests
• Numerous traffic-related CRs
• Requests involving school zones, truck routes, signage, and traffic calming

collectively suggest that District 3 residents prioritize roadway safety, nighttime visibility, traffic operations, and maintaining existing transportation assets. The relatively longer pothole resolution timeline (16-25 days) likely reflects both the volume of requests and the complexity of roadway maintenance work.

3. Housing quality continues to be an important issue.

District 3 generated 27 tenant complaints, making housing concerns one of the district's most common service request categories.

This suggests residents are seeking support regarding maintenance concerns, landlord responsiveness, habitability issues, and understanding tenant protections. The relatively short average response timeframe (3-10 days) indicates departments are generally able to investigate these concerns quickly.

4. Residents value public safety and visibility.

The presence of streetlight illumination among the top five request categories is notable because lighting requests often serve as a proxy for broader concerns regarding neighborhood safety, walkability, visibility, and perceptions of security.

Combined with District 3's traffic-related CR activity, this suggests residents place significant importance on creating safe public spaces and transportation corridors.

5. Concerns are distributed across the entire district.

The geographic distribution map reveals requests are spread throughout the district with concentrations occurring along:

• Major residential corridors
• Established neighborhoods
• Commercial corridors
• Areas surrounding key transportation routes

This suggests that service demand is widespread, concerns are not isolated to a single area, and departmental resources must be deployed across a large geographical area.

6. Duplicate requests present an opportunity.

The EP311 status pie chart shows that nearly two-thirds of all requests were completed by the end of June. Only 7% remained newly submitted and awaiting action.

However, the most notable metric is that District 3 residents generated 62 duplicate requests - representing 12.5% of all requests submitted during June. This means approximately 1 out of every 8 service requests submitted during June was a duplicate of an existing request.

Duplicate requests can create unnecessary administrative work, complicate tracking efforts, create multiple records for the same issue, and occasionally result in confusion regarding which request should remain active.

This presents an opportunity for the District 3 Office to educate residents on:

• Checking request statuses before creating a new report
• Retaining SR numbers for follow-up
• Allowing time for inspections and assessments to occur

An example of a messaging infographic that can be shared in your newsletter or during community meetings regarding the Code Enforcement process can be seen below. If the District 3 Office would like some guidance in creating communication plans, please reach out to the Community Innovation & Strategy Manager to schedule time to discuss.

Investing in Safe and Reliable Streets

Maintaining safe and reliable infrastructure remains a priority throughout District 3. During the month of June, City staff addressed potholes, evaluated traffic concerns, maintained street lighting infrastructure, and worked to improve roadway safety for motorists, pedestrians, and school communities alike.

City departments activated on these concerns include:

• Streets and Maintenance
• Capital Improvement

Together, these departments work behind the scenes to:

• Repair potholes and roadway damage
• Conduct traffic studies and engineering evaluations
• Maintain streetlight infrastructure
• Review school-zone safety concerns
• Evaluate signage and traffic control improvements

Supporting Safe and Healthy Housing

Safe and healthy housing remains an important priority for District 3 residents. City staff continue to investigate reported concerns, conduct inspections, and work with both tenants and property owners to improve housing conditions throughout the district.

City departments activated on these concerns include:

• Code Enforcement
• Community and Human Development
• Planning and Inspections
• Environmental Services

Together, these departments work behind the scenes to:

• Conduct housing inspections
• Investigate reported violations
• Educate tenants and landlords regarding housing standards
• Coordinate corrective actions and compliance efforts
• Monitor cases through resolution

Supporting Community Partnerships and Neighborhood Initiatives

District 3 continues to work closely with City departments, neighborhood organizations, and community partners to support events, projects, and initiatives that strengthen community connections and improve quality of life throughout the district.

City departments activated on these concerns include:

• Parks and Recreation
• Sun Metro
• El Paso International Airport
• Economic and International Development
• El Paso Police Department
• Animal Services
• City Manager's Office
• Communications
• Museum and Cultural Affairs
• Streets and Maintenance

Together, these departments work behind the scenes to:

• Coordinate meetings and site visits
• Support community events and programs
• Assist with neighborhood initiatives
• Connect residents with City resources and expertise

Improving Accessibility and Public Safety

District 3 residents continue to advocate for safer and more accessible neighborhoods. City departments are actively evaluating pedestrian infrastructure, roadway safety improvements, and accessibility enhancements to support mobility throughout the community.

City departments activated on these concerns include:

• Capital Improvement
• Streets and Maintenance
• Parks and Recreation

Together, these departments work behind the scenes to:

• Evaluate accessibility improvements
• Maintain pedestrian infrastructure
• Review traffic safety concerns
• Support safer travel for residents of all ages and abilities

The Bigger Picture

District 3's June activity reflects a community focused on preserving neighborhood quality while continuing to invest in community partnerships, accessibility, and public safety. Residents are not only advocating for reliable basic services, but also helping shape stronger and more connected neighborhoods for the future.

Recommendations

Utilize EP311 as the Primary Intake Tool for Routine Service Requests

Many of District 3's June CRs involved concerns - such as roadway maintenance, traffic evaluations, park maintenance, property conditions, and nuisance complaints - that are already supported through established EP311 workflows.

Where You Can Help: Encourage and assist residents in submitting routine service requests through EP311 whenever possible. Utilize CRs as a follow-up tool when operational timelines have passed or additional coordination is needed.

EP311 has established intake processes to route and queue service-level requests and offers tracking mechanisms. Additionally, EP311 allows residents to directly comment updates and questions for staff to review and address as they conduct their investigations.

Below is a helpful guide for when to submit a CR versus an EP311 request based on the frequently-reported topics seen this month.

Leverage Available Public Resources Before Submitting a CR

Several June requests sought information that is available through existing City resources (e.g. meeting agendas, MyElPaso, City webpage, etc.).

The first rule of thumb should be to check available resources like the City website, Council agendas, department webpages, permitting and zoning tools, GIS resources, NTMP dashboard, and EP311 map and requests. If these resources fail to answer your question, proceed with submitting an EP311 or CR if appropriate.

Reserve CRs for Coordination and Constituent Advocacy

District 3 demonstrated strong use of CRs for community partnerships, project coordination, constituent advocacy, and interdepartmental collaboration.

Please continue utilizing CRs for issues requiring multiple departments, policy or project clarification, meeting requests, community partnership requests, and situations where Council involvement helps facilitate resolution.

Allow Operational Timelines Before Escalating Through a CR

Many Streets and Maintenance and Code Enforcement concerns require inspections, engineering review, compliance periods, or scheduling within established maintenance programs.

Please allow departments some time to complete their initial assessment through EP311 before submitting a CR. Submitting a CR immediately after creating an EP311 request often duplicates work without accelerating resolution. If you need to submit a CR to follow-up on an EP311 SR, please include the existing SR number to allow staff to quickly locate the case and provide meaningful updates.

Continue Providing Detailed Context for Complex Requests

District 3 generally provides strong context when coordinating community initiatives and constituent concerns. Maintaining a thorough level of detail when submitting CRs and EP311 SRs helps departments understand the context and the desired outcomes to coordinate appropriate responses.

Please continue providing clear background information, previous actions taken, desired outcomes, and supporting documentation for requests.

Use Monthly Trends to Drive Proactive Communication

The top EP311 categories are highly predictable:

• Weeds and trash
• Junk vehicles
• Potholes
• Tenant concerns

This creates opportunities for proactive communication before receiving an influx of resident reports. These monthly CR and EP311 insights provide an opportunity for the District Office to use the trends highlighted to educate residents about available reporting tools, expected timelines, and seasonal concerns.

Examples of trending topics to build communication plans around include:

• Summer weed season
• Monsoon season potholes
• Move-out related dumping