What We're Hearing from District 2 Residents

1. Neighborhood cleanliness and property maintenance are the district's top priority.

The two largest categories by a considerable margin were:

• Overgrown Grass, Weeds, and Trash - 160 EP311 SRs
• Junk Vehicles/Abandoned Autos - 98 EP311 SRs

Combined, these two categories represent 258 requests, indicating that District 2 residents care deeply about neighborhood appearance, cleanliness, and community standards.

These requests suggest residents value:

• Clean and maintained neighborhoods
• Visible stewardship of public and private spaces
• Timely response to nuisance conditions
• Accountability for property upkeep

This aligns closely with the high volume of Code Enforcement and Environmental Services CRs submitted by the District 2 Office during the month of June.

2. Housing conditions continue to be an important community concern.

District 2 generated 37 tenant complaints, placing housing concerns among the district's top five service request categories. This likely reflects resident concerns regarding housing quality, landlord responsiveness, maintenance responsibilities, and understanding tenant protections and available resources.

The relatively quick resolution timeframe (7-17 days on average) suggests City staff are actively investigating and moving these cases through the inspection and compliance process.

3. Residents prioritize maintaining existing infrastructure.

Infrastructure concerns continue to be highly visible within District 2. The top categories include potholes (50 EP311 SRs) and sidewalk obstructions (32 EP311 SRs).

These requests indicate residents place importance on:

• Safe roadways
• Pedestrian accessibility
• Reliable transportation infrastructure
• Maintaining existing public assets

The particularly short resolution times for sidewalk obstructions (5-11 days on average) suggests departments are able to respond relatively quickly to these concerns.

4. Issues are distributed across the entire district rather than concentrated in one area.

The spatial distribution map reveals requests are occurring throughout District 2, with concentrations occurring along:

• Established residential corridors
• Central neighborhoods
• Areas surrounding major transportation routes

Importantly, these does not appear to be a single dominant hotspot driving EP311 request volume, which suggests that:

• Concerns being reported are systemic rather than isolated
• Neighborhood maintenance concerns are broadly shared across the district
• Service delivery needs are distributed across many communities

5. Duplicate requests represent a significant educational opportunity.

The status breakdown of EP311 requests demonstrates strong operational throughput with over 60% of all requests being completed by July 1, 2026. This completion rate indicates that departments are working hard to keep pace with the large incoming service demand.

The most notable operational insight, however, is the 101 duplicate requests, representing 14.6% of all EP311 SRs submitted in June. This means that approximately 1 out of every 7 EP311 requests submitted in District 2 was a duplicate of an existing request.

Duplicate requests can create unnecessary administrative work, complicate tracking efforts, create multiple records for the same issue, and occasionally result in confusion regarding which request should remain active.

This presents an opportunity for the District 2 Office to educate residents around:

• Using existing SR numbers for follow-up
• Allowing time for inspections and assessments
• Checking request status before submitting additional requests.

An example of a messaging infographic that can be shared in your newsletter or during community meetings regarding the Code Enforcement process can be seen below. If the District 2 Office is interested in supporting guidance in creating communication plans, please reach out to the Community Innovation & Strategy Manager to schedule time to discuss.

Supporting Safe and Healthy Housing

Tenant complaints were among the district's top service request categories this month, highlighting the importance of housing quality in the oldest, central parts of the City like those found in District 2.

City departments activated on these concerns include:

• Code Enforcement
• Community and Human Development
• Planning and Inspections
• Environmental Services

Together, these departments work behind the scenes to:

• Conduct housing inspections
• Investigate reported violations
• Educate tenants and landlords regarding housing standards
• Coordinate corrective actions with property owners
• Follow up to verify compliance

Maintaining Streets, Sidewalks, and Infrastructure

Maintaining safe and reliable infrastructure continues to be a priority throughout District 2. During June 2026, City staff worked on roadway repairs, traffic concerns, drainage evaluations, and sidewalk accessibility improvements to support safer travel throughout District 2 neighborhoods.

City departments activated on these concerns include:

• Streets and Maintenance
• Capital Improvement

Together, these departments work behind the scenes to:

• Repair roadway damage
• Evaluate drainage concerns and make referrals to El Paso Water
• Maintain illumination infrastructure
• Review traffic operations and safety concerns
• Address sidewalk accessibility issues

Supporting Parks, Public Spaces, and Community Amenities

Parks and public spaces remain important gathering places for District 2 residents. Departments continue working to maintain facilities, support programming, and evaluate future investments that improve community access and quality of life.

City departments activated on these concerns include:

• Parks and Recreation
• El Paso Public Library
• El Paso Zoo & Botanical Gardens
• Museums and Cultural Affairs
• Environmental Services
• Code Enforcement
• Streets and Maintenance
• Capital Improvement

Together, these departments work behind the scenes to:

• Maintain parks and recreation facilities
• Coordinating community programming
• Supporting special events and facility use
• Evaluating future amenity needs and capital improvements

The Bigger Picture

District 2's June activity reflects a community deeply invested in neighborhood stewardship and quality of life. Residents consistently prioritized clean neighborhoods, safe housing, reliable infrastructure, and well-maintained public spaces. Together, the CR and EP311 data suggests that District 2 residents value not only investment in their community, but also the preservation and care of the neighborhoods they call home.

Recommendations

Leverage EP311 as the Front Door for Operational Requests

Many of District 2's highest-volume CR categories mirror the district's highest-volume EP311 categories.

EP311 has established intake processes to route and queue service-level requests and offers tracking mechanisms. Additionally, EP311 allows residents to directly comment updates and questions for staff to review and address as they conduct their investigations.

Below is a helpful guide for when to submit a CR versus and EP311 request based on the frequently-reported topics seen this month.

Encourage Residents to Become Direct Participants in Service Delivery

Encourage residents to submit EP311 requests directly whenever possible and help guide them through the queue, investigation, and resolution process. Only when a EP311 request exceeds average expected timelines should a follow-up CR be created.

This reduces the confusion around duplicate requests not just in EP311, but between EP311 and the CR Board.

Helpful Tip: Use your EP311 admin access to provide visuals and data insights to inquiring residents.

Use CRs for Advocacy Rather than Intake

The CR process provides the greatest value when:

• Multiple departments are involved
• Timelines have lapsed
• Policy interpretation is needed
• Unusual constituent circumstances exist
• District Office research has exhausted all avenues

Track SRs in EP311 Rather than Recreating Them

Many operational requests are labor intensive and require longer timelines to resolution. Such requests often consist of inspections, engineering evaluations, traffic studies, compliance periods, and/or contractor scheduling.

Creating a CR immediately after submitting an SR through EP311 often results in duplicate records, duplicate staff effort and time drain, queue confusion, and requests for updates before assessments occur. Retaining the SR numbers and monitoring progress through EP311 before initiating a CR follow-up allows staff with the ability to provide equitable service to residents and District Offices alike.

Use Monthly Trends to Drive Proactive Communication

The top EP311 categories are highly predictable:

• Weeds and trash
• Junk vehicles
• Potholes
• Tenant concerns

This creates opportunities for proactive communication before receiving an influx of resident reports. These monthly CR and EP311 insights provide an opportunity for the District Office to use the trends highlighted to educate residents about available reporting tools, expected timelines, and seasonal concerns.

Examples of trending topics to build communication plans around include:

• Summer weed season
• Monsoon season potholes
• Move-out related dumping
• Alley dumping