COUNCIL REQUESTS (CRs)
CR Snapshot
What This Tells Us
- 60% of District 5's CRs were closed by the end of June, indicating that the majority of constituent concerns were addressed or resolved.
- Only three requests remain active, suggesting issues require additional coordination.
- One request is a long-term item requiring evaluation.
Top 3 Departments
Code Enforcement
Code Enforcement received the highest number of CRs during June. Requests primarily involved neighborhood maintenance and property compliance concerns requiring inspections, compliance timelines, and coordination with property owners before resolution.
Streets and Maintenance
Streets and Maintenance requests focused on roadway conditions and transportation infrastructure intended to improve mobility and safety. Transportation infrastructure continues to be a recurring priority in District 5. Requests often extend beyond routine maintenance and require engineering review, traffic analysis, or coordination with other departments.
Capital Improvement
Capital Improvement requests centered on updates or coordination for planned infrastructure projects. District 5 is actively monitoring long-term infrastructure investments and using the CR process to obtain project updates and coordinate information for constituents.
EP311 SNAPSHOT
District 5 EP311 Requests
Top 6 EP311 Requests
District 5 Community in Action
Keeping District 5 Neighborhoods Beautiful
During June, City departments continued working to keep District 5 neighborhoods clean and well maintained by addressing overgrown vegetation, debris, and abandoned vehicle concerns reported by residents. These efforts help preserve neighborhood appearance and improve quality of life across the district.
City departments activated on these concerns include:
- Code Enforcement
- Environmental Services
- Parks and Recreation
- Municipal Court
Together, these departments work behind the scenes to:
- Conduct inspections and reinspections
- Coordinate compliance efforts with property owners
- Investigate abandoned vehicle complaints
- Schedule removals and abatements when necessary
- Monitor recurring problem locations throughout the district
Improving Transportation and Neighborhood Mobility
City departments continued responding to roadway maintenance needs while coordinating longer-term transportation improvements throughout District 5. From pothole repairs and sidewalk maintenance to evaluating traffic infrastructure, these efforts help improve safety and mobility for residents.
City departments activated on these concerns include:
- Streets and Maintenance
- Capital Improvement
Together, these departments work behind the scenes to:
- Repair potholes and roadway damage
- Conduct traffic studies and engineering evaluations
- Maintain streetlight infrastructure
- Review school-zone safety concerns
- Evaluate signage and traffic control improvements
Partnering Across Departments to Resolve Community Concerns
Many constituent concerns require multiple City departments working together to reach a solution. During June, District 5 partnered with several departments to coordinate responses to transportation, neighborhood maintenance, and infrastructure issues affecting residents.
City departments activated on these concerns include:
- Code Enforcement
- Environmental Services
- Streets and Maintenance
- Capital Improvement
Together, these departments work behind the scenes to:
- Conduct traffic studies and engineering evaluations
- Conduct inspections and reinspections
- Coordinate compliance efforts with property owners
- Schedule removals or abatements when necessary
The Bigger Picture
District 5's June activity indicates that residents are invested in both the day-to-day condition of their neighborhoods and the district's long-term growth. While EP311 requests centered on maintaining clean, safe, and accessible neighborhoods, CRs focused on transportation, infrastructure projects, and multi-department collaboration. Collectively, the data highlights a district where routine service delivery and strategic planning work hand-in-hand to support a high quality of life for residents.
RECOMMENDATIONS
Recommendations
Allow EP311 Requests Time to Progress Before Escalating
Several CRs have been submitted shortly after EP311 SRs were created this month. Because EP311 SRs must first be routed, assigned, and assessed, immediate escalation through a CR creates duplicate work for departments before operational staff have an opportunity to respond.
Opportunity: Allow routine EP311 SRs sufficient time to enter the appropriate departmental work queue before submitting a CR for follow-up or coordination.
Help Educate Residents on Using EP311 to Their Advantage
June's EP311 data showed a significant portion of duplicate requests (18%) this month, while several CRs were submitted shortly after EP311 SRs were created.
When multiple records are created for the same issue before departments have an opportunity to assess the original request, staff must spend additional time reviewing duplicate records, confirming existing work, and coordinating responses across multiple systems. The District Office provides a great value when helping residents navigate EP311 and empowering them to track their items.
Opportunity: Delivering excellent customer service doesn't always require creating a new CR. In many cases, following up with the assigned department after the original EP311 request has had ample opportunity to be assessed provides residents with the same level of advocacy while avoiding duplicate records and allowing operational staff to work through established service queues.
