What We're Hearing from District 6 Residents

1. Residents are highly invested in maintaining neighborhood appearance.

The largest category of EP311 SRs was overgrown grass, weeds, and trash (114 requests), followed by junk vehicles/abandoned autos (44 requests).

Combined, these two categories account for 158 EP311 SRs, indicating residents place a high value on neighborhood cleanliness, property maintenance, community appearance, and preserving neighborhood standards. District 6 residents appear proactive in reporting issues that affect the appearance and upkeep of their neighborhoods, demonstrating a strong desire to maintain clean, safe, and well-kept neighborhoods.

2. Transportation infrastructure remains a major community priority.

District 6's second-largest category of EP311 SRs was potholes with 66 requests. Combined with 20 sidewalk obstruction requests, residents submitted 86 transportation-related SRs during June.

These requests highlight continued resident interests in:

• Safe roadway conditions
• Timely pothole repairs
• Accessible sidewalks
• Reliable transportation infrastructure
• Walkability throughout neighborhoods

The average resolution times for both potholes and sidewalk obstructions reflect the planning, scheduling, inspection, and field work required for infrastructure-related repairs.

3. Quality-of-life concerns continue to shape resident reporting.

In addition to neighborhood maintenance and transportation concerns, noise complaints generated 39 EP311 SRs, making them one of the district's most frequently reported issues.

Combined with junk vehicles/abandoned autos (44 requests), these requests indicate residents are actively reporting issues that directly affect their daily living environment and neighborhood experience. The data suggests residents are seeking timely responses to concerns that influence neighborhood comfort, safety, and compliance with community standards.

4. Service requests are distributed throughout the district.

The geographical distribution map shows that service requests are reported in nearly every portion of District 6, with particularly high concentrations throughout established residential neighborhoods in the eastern portion of the district.

Rather than indicating a single problem area, the distribution suggests that neighborhood maintenance, roadway conditions, and quality-of-life concerns are experienced across the district, reinforcing the need for ongoing, districtwide service delivery.

5. Duplicate requests present an oppotunity for additional resident education.

The EP311 status data shows that approximately 51% of all service requests were completed by the end of June, while approximately 37% remained in progress, reflecting the time required to resolve many maintenance, roadway, and code-related issues that often involve inspections, contractor work, or coordination among multiple departments.

Additionally, 9% of June service requests were duplicates, meaning nearly 1 out of every 11 EP311 requests submitted had already been reported.

Duplicate requests increase the administrative workload, create multiple records for the same issue, complicate tracking and reporting, and consume staff time that could otherwise be dedicated to addressing new concerns.

This presents an opportunity for the District 6 Office to practice themselves and educate residents on:

• Checking whether an issue has already been reported before submitting an EP311 SR or CR.
• Retaining their EP311 SR number(s) for future reference.
• Using the EP311 app or website to monitor request status.
• Allowing sufficient time for inspections and departmental response before submitting a CR for follow-up.

An example of a messaging infographic that can be shared in your newsletter or during community meetings regarding the Code Enforcement process can be seen below. If the District 6 Office would like some guidance in creating communication plans, please reach out to the Community Innovation & Strategy Manager to schedule time to discuss.

Investing in Safer Streets and Transportation

Transportation improvements continued across District 6 as City crews responded to roadway maintenance needs, including pothole repairs, street light concerns, and ongoing roadway improvement projects. District staff also followed-up on major infrastructure projects to help keep residents informed on construction progress, reflecting the City's continued investment in maintaining safe and reliable transportation corridors.

City departments activated on these concerns include:

• Streets and Maintenance
• Capital Improvement

Together, these departments work behind the scenes to:

• Repair potholes and roadway damage
• Conduct traffic studies and engineering evaluations
• Maintain streetlight infrastructure
• Evaluate signage and traffic control improvements

Supporting Parks and Community Spaces

District 6 continued investing in community spaces through requests related to park maintenance, recreational facilities, and accessibility improvements. Efforts included supporting public events, reviewing park maintenance needs, and ensuring improvements remain accessible for all residents.

City departments activated on these concerns include:

• Parks and Recreation
• Streets and Maintenance

Together, these departments work behind the scenes to:

• Maintain fields and park landscaping
• Troubleshoot and repair malfunctioning equipment
• Maintain park lighting infrastructure
• Provide community programming and services to residents of all ages
• Ensure park facilities are accessible to all abilities

The Bigger Picture

The June data tells a positive story of a district focused on protecting neighborhood quality, maintaining transportation infrastructure, and enhancing community spaces. City departments worked collaboratively to deliver results to the District 6 community that showed we are listening to their needs and priorities.

Recommendations

Support the Development of a More Consistent Update Process

District 6's commitment to proactive constituent communication highlights the importance of timely project updates. The Community Driven Innovation Office is currently working with Streets and Maintenance to identify opportunities for improving update cadence while ensuring information remains accurate across EP311, Monday.com, and Cityworks. As this work progresses, your understanding and flexibility is appreciated as we establish a sustainable process that balance the need for timely updates with the operational realities of managing active field work and data accuracy.

Continue Building on Success

• Continue leveraging CRs primarily for escalation when EP311 is limited, coordination with departments, or when process and policy questions arise.
• Use monthly EP311 trends to identify emerging community priorities and proactively communicate updates to residents.
• Highlight operational work occurring behind the scenes to improve understanding of departmental timelines and processes.
• Continue reserving CR capacity for complex issues where Council-department collaboration provides the greatest value.