Learning from your complaints
Learn more about how we're learning from your complaints and making changes to improve services in future.
Housing Leeds Feedback
Learning from your complaints
We're committed to providing the highest standards of services to our customers, but we don’t always get things right.
Complaints play an important role in improving the standards of service we provide. When we receive a complaint, we see this as a way of getting important insight into how services are being delivered. By listening to you we can look at actions we can take to improve your experience of our services.
For more information on how to make a complaint and view our policy visit www.leeds.gov.uk/complaints.
Read our case studies below to find out more
You said, we did
You said, we did
You said, we did
You said, we did
You said, we did
You said, we did
You said, we did
You said, we did
You said, we did
For more information on how we’re meeting the requirements of the Housing Ombudsman Complaint Handling Code and other Social Housing Regulation standards, visit Social Housing Regulation
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