Customer Contact Survey

Take the Leeds City Council Customer Contact survey to share your views on contacting the council, your preferences and any difficulties you may face.

Customer Transformation

This survey aims to gather customers’ views about contacting the council and what your preferred contact methods are, as well as helping us understand any difficulties you may face. There are many reasons people might need to contact the council including to pay, book, tell, register, apply or to check something. You can draw on any of these when completing the survey.

Click here to take part in our CUSTOMER CONTACT SURVEY

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Future Experience for our Customers

Here are some examples of what the proposals will mean to different customers.

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Staff member helps visitor to an Employment Hub

Our Customer Strategy

The council’s new Customer Strategy can be found here along with a short summary, if you want to read it.

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Stay Informed

Follow our projects to get notified of upcoming engagements and the latest project related news.