Tenant feedback helps improve our website

Earlier this year, some of our Tenant Voice Panel members were kind enough to help us with some ‘user testing’ of the repairs pages on our website - our most visited and used by tenants.

Many of you went on to give your time to help us with some interviews where members of our web team asked you lots of questions!

Our new repairs pages are now live

We hope this makes the overall experience of reporting repairs easier and the pages are more user friendly for everyone.

As a reminder, you can register to manage your account online to book a non-emergency repair and view the details of any repairs in the last 28 days.

If you’re not already on the Tenant Voice Panel, you can join here. Being on the panel means you’ll be invited to future consultations and opportunities like this.