Future Experience for our Customers

Here are some examples of what the proposals will mean to different customers.

Customer Transformation

Future Customer Experiences

People contact Leeds City Council for lots of different reasons, and have a variety needs, which means the proposed changes will affect people in different ways:

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Staff member helps visitor to an Employment Hub

Our Customer Strategy

The council’s new Customer Strategy can be found here along with a short summary, if you want to read it.

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Customer Contact Survey

Take the Leeds City Council Customer Contact survey to share your views on contacting the council, your preferences and any difficulties you may face.

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Stay Informed

Follow our projects to get notified of upcoming engagements and the latest project related news.

Future Experience for our Customers

Future Customer Experiences

Meet Bobby - he is 45 years old and a small business owner

Meet Tony - he is 55 years old and unemployed

Meet Kabir - he is 33 years old and a warehouse operator

Meet Sandy - they are 45 years old and an officer in charity sector which deals with the council

Meet Johan - he’s 59 years old and a project manager.

Meet Carol - she’s 85 years old and retired.

Meet John - he's a 50 year old administrator at a school that works in partnership with the Council.

Meet Abby - she’s 27 years old and a part-time worker at the council.

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Our Customer Strategy

Customer Contact Survey

Stay Informed