Customer Transformation Programme
Have your voice heard as we look to improve customer experience at the Council over the next few years.
Our Customer Vision: "We will make it easy for all customers to interact with us by delivering an excellent customer experience."
About the project
Pages
Customer Contact Survey
Take the Leeds City Council Customer Contact survey to share your views on contacting the council, your preferences and any difficulties you may face.
Our Customer Strategy
The council’s new Customer Strategy can be found here along with a short summary, if you want to read it.
Future Experience for our Customers
Here are some examples of what the proposals will mean to different customers.
At Leeds City Council, over the next few years we are planning to introduce new ways you can connect with us to resolve your enquiries - making it easier, faster, and more seamless.
We’re exploring ways to ensure that:
- You can easily access our services, with easy-to-use online options
- Simple queries are resolved at first contact, so you get answers faster
- Your experience dealing with us is easy, tailored to you, and clear.
- There is a choice of online, telephone and in-person ways to contact us.
What could this look like?
Customers will be able to contact the council in lots of different ways, at a time which is most convenient to them. See the ‘Future Customer Experience’ section for some examples of how different customers might use and benefit from the proposed changes.
Why your feedback matters
We want to make sure that the changes we bring in will meet the needs of our customers and are accessible for all and easy to use. So, we need your input to help guide us.
Complete the survey today and help us create a better customer experience for everyone. It only takes a few minutes, and your voice will make a real difference.
Timeline
New Customer Contact Strategy
Customer Contact Survey Goes Live
Survey Results Considered
Executive Board Meeting
Meet the team
Leeds City Council is responsible for running this consultation, analysing its results and presenting them to stakeholders and the public.
Contact Team
Timeline
New Customer Contact Strategy
Customer Contact Survey Goes Live
Survey Results Considered
Executive Board Meeting
News
Team
Let's introduce you to the team
Commonplace facilitates this conversation on behalf of the team made up of the organisations listed here. The information you provide will only be used for the purposes stated in each organisation’s privacy policy.
Leeds City Council is responsible for running this consultation, analysing its results and presenting them to stakeholders and the public.