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Our Customer Strategy

The council’s new Customer Strategy can be found here along with a short summary, if you want to read it.

Customer Transformation

Click on this link to read our new Customer Strategy in full.

If you don’t have time to read the full Strategy, here is a short summary:

We will make it easy for all customers to interact with us by delivering an excellent customer experience. We need to deliver customer-centric services, embrace digital and data, and embed a customer-first approach to leadership and culture to address the gaps in achieving our vision.

Customers will experience services differently in the future We have developed a set of customer design principles to support delivery of the Council’s customer vision and address the frustrations our customers face. These will help guide decision making throughout the transformation programme and provide a test of customer-centricity when we redesign services. We have developed a set of outcomes which capture what success looks like in delivering this strategy. We will measure progress throughout the lifetime of this strategy on their delivery.

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Future Experience for our Customers

Here are some examples of what the proposals will mean to different customers.

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Customer Contact Survey

Take the Leeds City Council Customer Contact survey to share your views on contacting the council, your preferences and any difficulties you may face.

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Stay Informed

Follow our projects to get notified of upcoming engagements and the latest project related news.