Do you have any individual needs and how well do you think we respond to these?

How we respond to your individual needs.

We’re developing a policy on the adjustments we offer to help meet the needs of individual customers. It will set out what customers can expect from us in terms of service adjustments and give guidance to our staff and teams, so we can consistently provide high levels of customer care. 

Please take a few minutes to help us improve our service delivery to meet the needs of individual customers by taking part in our responding to your individual needs survey.