Aspirational Statement

The Town of Nantucket reflects the community value of fiscal responsibility in its operations. Governance is collaborative, and representation on Boards, Committees, and Commissions is reflective of the diversity of our community. Town facilities and offices incorporate modern technology and are efficient and effective in design, energy use, and location. The Town is committed to planning for a resilient and sustainable community as well as maintaining and improving municipal infrastructure assets. Town employees provide vital municipal services valued by residents and visitors and are engaged members of our community.

Implementing the goals of the Strategic Plan and the day-to-day operations of the Town depend upon the strength of the Town’s staff and the ability to recruit and retain them. Several initiatives are underway and/or completed to address the Town’s staffing needs, including a review to ensure competitive compensation and programs to achieve succession planning by developing and promoting staff from within the organization. A workgroup has been created to identify actions to enhance employee morale ranging from multi-departmental team activities to improved communication channels. To address housing needs of Town employees, an internal team meets regularly to identify opportunities for year-round and seasonal employees.

Technology that is reliable and secure is also critical to efficient and effective town operations. Cybersecutiry is a key focus of the IT department ensuring the Town's information is safe. New methods of authentication have been introduced for all Town technology equipment and on-going training is part of every staff member’s work. The Town’s electronic communication and social media tools are consistently upgraded and refreshed to keep the public informed. A Communications Plan is in place with the goals of reaching all of the island’s population in mediaand formats appropriate to their needs.

Goals

1. Support the working conditions of the municipal workforce, including a central municipal complex, a new Departmentof Public Works (DPW) facility, and employee housing.
2. Continue to evaluate total compensation to support recruitment and retention efforts.
3. Complete and make strategic investments in a Facilities Master Plan.
4. Continue investing in technology and cybersecurity.
5. Increase participation in Boards, Commissions, and Committees and streamline onboarding and orientation processes.

Activities That Have Been Completed or Operationalized

Since the adoption of the Strategic Plan, considerable progress has been made to achieve the goals in the Efficient & Effective Town Operations focus area. A selection of completed activities or operationalized programs include:

• Developing a Concessions Master Plan
• Updating the Parks Master Plan to align with the Open Space Plan and Coastal Resiliency Plan
• Developing a plan for a new DPW facility
• Focusing on cybersecurity to address increasing threats faced by local governments
• Facilitating a process for the Select Board to discuss future Facilities Master Planning
• Evaluating the Town’s role in wifi and cell phone services
• Reviewing the requirements to offer municipal broad band