🌟 Zencity Demo & Training

City of Phoenix Communications Teams Staff Retreat
📅 Wednesday, September 25 | 🕚 11:00 AM – 12:00 PM
Hosted luncheon | 🕚 12:00 PM – 1:00 PM
Zencity Open Office Hours | 🕚 1:00 PM – 2:00 PM

👋 Welcome & Introduction

We’re excited to join you for an hour of learning, sharing, and hands-on exploration of Zencity! This session will show you how other departments are already using Zencity, and equip you with tools to make your communications easier, more effective, and more impactful — while ensuring every voice in your community is truly heard.

We’ll walk through the platform, highlight key features, and answer your questions — all in a fun, friendly, and practical way.

📌 Agenda

🔎 Learn How Other Phoenix Departments Use Zencity

Real-world examples of how teams are leveraging Zencity for communications, monitoring, and data-driven decision making.

Organic – Listen & Learn

• Social Listening: Capture conversations across social media, news, Nextdoor, and 311
• Sentiment Analysis: AI-powered insights on positive, neutral, or negative tone
• Centralized Dashboard: Track mentions, tags, and comments in one place
• Data Classification: Organize conversations into key topics like safety, education, or custom themes
• Publishing Tools: Pre-schedule posts and updates for consistent communication
• News Monitoring & Analyst Insights: Daily news roundups and expert recommendations

Engage – Collaborate with Residents

Pssst.....you're visiting and Engage Page Now!

• Inclusive Design: Accessible, mobile-friendly, supports 40+ languages
• Branded Portals & Project Pages: Microsites for updates, milestones, and input opportunities
• Flexible Question Types: Maps, budgeting tools, image pins, rank-choice questions, and more
• Collaborative Activities: Public Boards for sharing ideas, Q&A, voting, and threaded discussions
• Centralized Dashboard: One view of all engagement activities and results
• Results & Analysis + Live Engagements: Spot trends, collect real-time event feedback, and share reports

Introduction to Zencity Surveys – Representative Insights

• Distribution: Reach residents through targeted ads on Facebook, Instagram, Google, and panels
• Questionnaire Design: Standardized or flexible questions tailored to your needs
• Weighting: Demographic balancing for age, gender, and race to reflect true diversity
• Scoring: Track satisfaction, trust, and sentiment across time and communities
• Reports: Real-time dashboards, expert reports, and AI-powered analysis

❓ Wrap-Up & Questions

We’ll end with Q&A to make sure you leave with clarity and confidence in how to use Zencity.