Ashford Town Centre
Surrey County Council is working with Spelthorne Borough Council to transform Ashford town centre into a thriving destination. We are proposing some improvements along Church Road. We plan to improve pedestrian spaces, enhance greenery, encourage social interaction, and create more flexible and multi-use public spaces. These changes aim to refresh the town centre and make it a safer and more welcoming place for everyone.
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About the project
Engagement results now live
Thank you to everyone who took the time to complete the survey. The results of the engagement are available to view, please click through to the results page to read them.
Project Overview
Surrey County Council is working with Spelthorne Borough Council to transform Ashford Town Centre into a thriving destination which is safe, attractive, economically strong, and socially vibrant.
Ashford has many great qualities and strengths, but it also faces some challenges. We are proposing some improvements along Church Road to make the town more welcoming, enhance public spaces so they are more accessible and enjoyable, and provide better support for local businesses and communities.
Our Vision
- Develop a safe and attractive town centre with high-quality public spaces that encourage more people to spend time there whilst connecting people with nature
- Support a diverse mix of uses in the town centre, including cultural, social, commercial, and leisure
- Encourage active and healthy lifestyles
- Integrate innovative solutions to help meet climate goals
Engagement
As the project has developed, we have heard from residents and stakeholders through a range of activities, including:
- Attended the 2023 Christmas market to speak to people in person, gather insight and identify common concerns
- Launched the digital chatbot campaign for 3 months in summer 2024 to collect feedback
- Established a Stakeholder Working Group in early 2025 to maintain ongoing dialogue with residents, community and business representatives, and councillors
- Wider public engagement was held from September to November 2025 where we spoke to residents in person, through public events, and also online through our survey. The feedback from this engagement can be viewed here.
These activities have helped us understand local concerns and what improvements that the community hopes to see.
More Information
About the Project - Survey
Find out more about the proposed changes to the town centre, and have your say.
Frequently Asked Questions
Click here to find out more
Ashford engagement summary
A summary of the feedback provided by Ashford residents and businesses during the public engagement conducted in autumn 2025.
Meet the team
Surrey County Council is the county council administering certain services in the non-metropolitan county of Surrey in England.
Contact Team
If you have any questions, please contact the project team:
Timeline
Ashford town identified as a high priority area in Surrey Infrastructure Programme
Research undertaken to understand Ashford's strengths, opportunities, and challenges
Presence at Ashford Christmas Market to gather initial thoughts and ideas from local residents
Digital chatbot campaign rolled out for 3 months to collect insight and feedback from the local community - over 1000 conversations
Design proposals developed by project team
Establishment of a Stakeholder Working Group to support project team and to enable ongoing dialogue with residents, businesses, community representatives, and councillors
Public engagement to collect feedback on the design proposal
Summary of public feedback
Determination of way forward given received public feedback and potential priorities for the future West Surrey Council
Subject to agreed way forward, project moves into detailed design
News
Ashford town centre engagement results
Thank you to everyone who took the time to come and speak to the project team in person or fill out our survey, either online or a hardcopy during our engagement period in autumn 2025.In total we rece
New in-person event confirmed!
Following the cancellation of the Ashford Wide Craft market on Saturday 4 October, due to Storm Amy, we’ve arranged a replacement event for those people who would like to meet the project team in pers
Don't forget to leave your feedback!
Thank you to those of you who came in person to talk to the project team last week. Please remember to fill in the survey online by the end of October to make sure your views are included in the feedb
Proposals
We are working to make Ashford town centre a thriving destination.
Find out more
Ashford engagement summary
A summary of the feedback provided by Ashford residents and businesses during the public engagement conducted in autumn 2025.
Frequently Asked Questions
Click here to find out more
About the Project - Survey
Find out more about the proposed changes to the town centre, and have your say.
Team
Let's introduce you to the team
Commonplace facilitates this conversation on behalf of the team made up of the organisations listed here. The information you provide will only be used for the purposes stated in each organisation’s privacy policy.
Surrey County Council is the county council administering certain services in the non-metropolitan county of Surrey in England.