Surrey-Wide Bus User Survey
Surrey County Council invites you to share your views to help us to better understand how residents use bus services.
Surrey County Council will be running this survey for 1 year starting on the 1 April 2026 to the 31 March 2027.
There are several topics to this survey. You do not need to complete them all and can just complete the sections you are interested in. We appreciate every response and the more information we receive will help shape future policy.
This survey will run alongside a national Bus Survey, paid for by UK Government.
Your feedback is important to us. Please share your views by 31 March 2027
About the project
Have your say:
Section 1 - Journey Details
Please tell us about your views on your bus journey in Surrey
Section 2 – Other travel options
Please share information about what other transport options are available to you.
Section 3 - How reliable is your bus service?
Please share your views on how reliable your bus service is.
Section 4 - Safety and Accessibility
Tell us about safety and accessibility on our bus network
Section 5 - Tickets and affordability
Please share your views on the price, information and discounts available for bus travel in Surrey.
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Meet the team
Surrey County Council is responsible for running this consultation, analysing its results and presenting them to stakeholders and the public.
Contact Surrey County Council
Please note our telephone line are open (9am to 5pm, Monday to Friday, excluding bank holidays. Emergencies only at all other times) Why not follow Surrey Highways on social media.
Proposals
Have your say and help shape the future of your community.
HAVE YOUR SAY
Section 1 - Journey Details
Please tell us about your views on your bus journey in Surrey
Section 2 – Other travel options
Please share information about what other transport options are available to you.
Section 3 - How reliable is your bus service?
Please share your views on how reliable your bus service is.
Section 4 - Safety and Accessibility
Tell us about safety and accessibility on our bus network
Section 5 - Tickets and affordability
Please share your views on the price, information and discounts available for bus travel in Surrey.
Team
Let's introduce you to the team
Commonplace facilitates this conversation on behalf of the team made up of the organisations listed here. The information you provide will only be used for the purposes stated in each organisation’s privacy policy.
Surrey County Council is responsible for running this consultation, analysing its results and presenting them to stakeholders and the public.