SeeClickFix My Lorain App
Welcome! With the My Lorain app, we hope that residents and individuals in Lorain feel as if their voices are heard. By delivering timely updates and quick service, we hope to improve the general quality of life in our community.
The "SeeClickFix My Lorain App" represents a landmark evolution in how we think about public service requests, leveraging technology to create a streamlined, accessible portal to government services. Within this digital space, community members can stay apprised of local news and upcoming events, report maintenance issues, make tax payments, peruse city council agendas, view live and recorded public meetings, manage and pay utility bills, and more – all on their own schedules and from any internet-connected device.
On November 28, 2023, Dave Comer, The City of Lorain’s Information and Technology Director shared with the Building and Lands Council Committee and members of the public the implementation of the “My Lorain” App and noted the improved deployment and delivery of City services and described it as a complimentary personal assistant and can be used to report nonemergency concerns quickly and easily to the City of Lorain.
The app is powered by SeeClickfix, which is run by CivicPlus. The app is designed to improve communication and the various city departments charged with making nonemergency repairs, Comer said. When a resident makes a complaint, that complaint will be assigned a number and then forwarded to either the Building Housing and planning department or Public Property Department to be resolved.
At a council meeting, it is not uncommon for a member to mention how difficult it was to receive a response when they attempted to report a pothole or zoning violation. The app monitors each of these issues. The purpose of the app is to assist anyone in their ward who is experiencing difficulties so that their issues are not overlooked or forgotten.
FREQENTLY ASKED QUESTIONS (FAQ)
- How do I download the app? Download the My Lorain App to simplify your interactions with the City of Lorain. By utilizing this app, residents can easily stay informed and engaged with their local government, making it easier to participate in community events and stay up to date on important news. Our app offers a user-friendly interface that streamlines the process of accessing city services and information, ultimately enhancing the overall experience of living in Lorain. Stay connected—all from the City of Lorain Mobile App, My Lorain. You can find our app Apples App store or on Google Play Store. You can download it for free today!
- How to use My Lorain App? Simply open the app, upload a photo or video to submit along with your GPS location, select the appropriate category and tell us your concern. Residents are encouraged to provide detailed information and photos when submitting a request to help expedite the process. This can assist city officials in assessing the severity of the issue and prioritizing it accordingly. App users can also opt-in to receive updates on their complaints and the user will be notified when the complaint is addressed, and the work is done. The app is available in the App Store and On Google Play.
- What Can you report? You can and should report potholes, overgrowth of grass or weeds, problems with sidewalks, park maintenance, litter, blockages, and criminal behavior via the app, to name just a few items. 933 requests have only been sent via the My Lorain app as of June 7th, 2024. 294 out of 933 requests have been acknowledged. 632 out of 933 requests have been closed and archived. By reporting issues through the app, you are helping to improve the overall appearance and safety of our community. Your input is valuable in ensuring that these concerns are addressed promptly and efficiently.
According to SeeClickFix web Portal for Lorain Ohio, once you put in a service request you will get a notification giving you a service request number within a matter of seconds. Then with most of the cases seen with the requests, the time before the problem is resolved is on average anywhere from 15-30 days. It is important to note that the response time may vary depending on the nature and urgency of the reported issue. Additionally, residents can track the progress of their requests through the portal for transparency and accountability.
- What is the “My Lorain” App? This is an app that is used to see news about the City of Lorain, the calendar of events, report property maintenance issues, make income tax payments, see agendas, live stream and playback of public meetings, get your utility account information, and pay your utility bill etc. You can even submit a crime tip Powered by CivicPlus and SeeClickFix which is a streamline system used for My Lorain app. How it works, the appropriate City of Lorain Department will be addressed in a timely manner, and you can even ask to be notified when the work is complete. You can stay connected with your community and access important city services right at your fingertips.
According to a SeeClickFix case study in New Haven, Connecticut, to reduce administrative workloads, improve response time for 311 requests, and promote efficiency in triaging available resources, the City of New Haven sought an innovative, front-end solution to connect with residents and improve communities. Recognizing the internal and external benefits of its free and user-friendly reporting platform, New Haven partnered with SeeClickFix to seamlessly integrate with its City Works work order system. Nearly three years and 20,000 reports or comments about potholes later, the integration has maximized limited resources and exceeded expectations for citizens and city officials alike. The Connecticut “SeeClickFix” App, like Lorain’s “My Lorain” App has had great success.
The City of Lorain’s goal is to revolutionize the way we interact with residents to resolve concerns and to keep them up to date on city events and meetings. By leveraging technology to streamline communication and improve transparency, cities like New Haven and Lorain are working on setting a new standard for citizen engagement and community development.
