Updates: September 2023

The Report it team launched a redesigned webpage to half of our users to test whether it provides a quicker way to start a report than the existing page. This also contained a new search feature and a new category list in alphabetical order that will make it easier for customers to find what issue they are reporting to us.

The team also completed the development and started testing the new noise reporting forms, designed with improved guidance and a more modern user interface. 

In conjunction with our AI partner, we completed the work to create the new chat and image recognition experiment aimed at making it easier and quicker to report. This was developed from an idea given to us by residents. They wanted the ability to make a report from just taking a photo.

Finally, the Report it team carried out prototype testing with users around other new features to be developed in the coming months.