Report it: Review
Welcome to the Report It service page for Westminster City Council. Here you can find updates and share your experiences of reporting street based issues.
About the project
Have your say on how you want to get updated about your reports! Please fill out the new survey below.
Report it is a service provided by Westminster City Council. It allows residents and businesses to report street-based issues such as dumped rubbish or faulty street lights.
In October 2022, we started reviewing how the service can better meet the needs of our residents, businesses, partners, and council staff, working closely with people who use the service.
The Report it team has created this page to keep you up to date with our review of this service.
Our goal
We want to deliver an outstanding service that enables our communities to report and resolve their problems.
This means listening to, understanding, and responding to the needs of our residents, businesses, and partners.
Take part in research
Complete our research screener
Help us understand how you would like the council to deal with issues in Westminster related to parking, vehicles and waste.
Have your say
Help us understand how you want to get updates on issues you report to the Council.
Do you get updates on your report?
Tell us about how you get updates on the issues you report and how we can make them better
Report a noise issue
Give us feedback on your experience when reporting noise issues online.
Timeline
Research: Report It categories
Research: Streets and Roads reporting
Updates: Waste reporting
Updates: Report It page structure
Updates: Noise service
Research: What is the future of Report It?
News
You're invited to the Report it launch
Dear resident,We are pleased to invite you to the launch of Report it, Westminster’s improved reporting tool for local street-based issues, shaped by your ideas, feedback, and collaboration. With inpu
Updates: May 2024 - Have your say! Take part in our new survey.
Week commencing 20th May we will launch a survey to understand how you would like to receive updates about reports and how you would like to contact the Council. Help us to create a Report
Updates: March 2024
During March, the Report It team continued their exploration into future reporting options for highways, finalising the design. The Report It team also completed their engagement with users on th
Updates: February 2024
During February, the Report It team launched the new reporting solution for reporting street cleaning and waste issues. This solution provides residents and businesses with two new reporting options –
Updates: January 2024
During January, the Report it team worked on completing the development of the new waste reporting solution and started preparing for launch in February.The team also continued working on researching
Updates: December 2023
During December the Report It Team continued working on improvements to the waste reporting journey, which included the new reporting assistant and form options. We worked closely with our partner to
Updates: November 2023
The Report it team launched the new noise reporting form on 1 November 2023. This included how reports are processed, making it clearer what happens after submitting a report. We also published new co
Updates: October 2023
The Report it team analysed the results from our redesigned landing page testing. This revealed that users spent less time on the landing page due to the addition of a search feature, which allowed us
Updates: September 2023
The Report it team launched a redesigned webpage to half of our users to test whether it provides a quicker way to start a report than the existing page. This also contained a new search feature and a
Updates: August 2023
The Report it team started development of the landing page improvements which will include quicker ways to navigate a category and start the reporting journey. The team also started to develop the new
Updates: July 2023
The team completed the designs for improvements to the landing page as well as the new noise reporting forms. They also continued work to design the longer-term improvements to the solution.
Updates: June 2023
The Report it team has worked with residents to prototype and test ways to improve the landing page and Noise reporting form. This has given the team a clear way forward to start to streamline the exp
Updates: April 2023
The team shared the research findings on 6 and 7 March 2023 with residents, staff and partners to ensure we are focussing on the right problems. View the findings below:DocumentReport it summary for r
Updates: May 2023
The Report it team worked with the noise service to improve the report a noise online form. We made prototypes and shared these with residents for their feedback. This work included short term ch
Meet the team
The Report it team is a multi-disciplinary team.
We work with the council's services and contact centre to make sure Report It works well for you and our staff that use it.
Westminster City Council is responsible for running this project, analysing its results and presenting them to stakeholders and the public.
Contact us
Please use the email below to sign up to our mailing list, give feedback or take part in research.
Proposals
HAVE YOUR SAY
Complete our research screener
Help us understand how you would like the council to deal with issues in Westminster related to parking, vehicles and waste.
Have your say
Help us understand how you want to get updates on issues you report to the Council.
Do you get updates on your report?
Tell us about how you get updates on the issues you report and how we can make them better
Report a noise issue
Give us feedback on your experience when reporting noise issues online.
All other tiles
Complete our research screener
Help us understand how you would like the council to deal with issues in Westminster related to parking, vehicles and waste.
Have your say
Help us understand how you want to get updates on issues you report to the Council.
Do you get updates on your report?
Tell us about how you get updates on the issues you report and how we can make them better
Report a noise issue
Give us feedback on your experience when reporting noise issues online.
Have your say and help shape the future of your community.
Milestones
Research: Report It categories
Research: Streets and Roads reporting
Updates: Waste reporting
Updates: Report It page structure
Updates: Noise service
Research: What is the future of Report It?
News
You're invited to the Report it launch
Dear resident,We are pleased to invite you to the launch of Report it, Westminster’s improved reporting tool for local street-based issues, shaped by your ideas, feedback, and collaboration. With inpu
Updates: May 2024 - Have your say! Take part in our new survey.
Week commencing 20th May we will launch a survey to understand how you would like to receive updates about reports and how you would like to contact the Council. Help us to create a Report
Updates: March 2024
During March, the Report It team continued their exploration into future reporting options for highways, finalising the design. The Report It team also completed their engagement with users on th
Updates: February 2024
During February, the Report It team launched the new reporting solution for reporting street cleaning and waste issues. This solution provides residents and businesses with two new reporting options –
Updates: January 2024
During January, the Report it team worked on completing the development of the new waste reporting solution and started preparing for launch in February.The team also continued working on researching
Updates: December 2023
During December the Report It Team continued working on improvements to the waste reporting journey, which included the new reporting assistant and form options. We worked closely with our partner to
Updates: November 2023
The Report it team launched the new noise reporting form on 1 November 2023. This included how reports are processed, making it clearer what happens after submitting a report. We also published new co
Updates: October 2023
The Report it team analysed the results from our redesigned landing page testing. This revealed that users spent less time on the landing page due to the addition of a search feature, which allowed us
Updates: September 2023
The Report it team launched a redesigned webpage to half of our users to test whether it provides a quicker way to start a report than the existing page. This also contained a new search feature and a
Updates: August 2023
The Report it team started development of the landing page improvements which will include quicker ways to navigate a category and start the reporting journey. The team also started to develop the new
Updates: July 2023
The team completed the designs for improvements to the landing page as well as the new noise reporting forms. They also continued work to design the longer-term improvements to the solution.
Updates: June 2023
The Report it team has worked with residents to prototype and test ways to improve the landing page and Noise reporting form. This has given the team a clear way forward to start to streamline the exp
Updates: April 2023
The team shared the research findings on 6 and 7 March 2023 with residents, staff and partners to ensure we are focussing on the right problems. View the findings below:DocumentReport it summary for r
Updates: May 2023
The Report it team worked with the noise service to improve the report a noise online form. We made prototypes and shared these with residents for their feedback. This work included short term ch
Team
Meet the team
Many people are needed to improve and update Report It, as well as making sure it works day to day.
The Report it team is a multi-disciplinary team.
We work with the council's services and contact centre to make sure Report It works well for you and our staff that use it.
Westminster City Council is responsible for running this project, analysing its results and presenting them to stakeholders and the public.