Updates: January 2024

During January, the Report it team worked on completing the development of the new waste reporting solution and started preparing for launch in February.

The team also continued working on researching and designing improvements for reporting highways issues, including user testing prototypes for reporting potholes. The team met with the highways service to identify dangerous issues in relation to road and pavement damage, and we begun creating the designs for how reporting these issues will happen in the future.

Lastly, following user testing of the Report it landing page categories with residents in December, the team analysed the results to inform on how the categories can be improved in the near future.