Updates: November 2023

The Report it team launched the new noise reporting form on 1 November 2023. This included how reports are processed, making it clearer what happens after submitting a report. We also published new content to describe what types of noise complaints we are able to enforce against. 

The team continued working on improvements to the waste reporting journey which is expected to be delivered in early 2024. This includes the use of AI to reduce the effort to report issues. Our user researchers completed some testing with residents on the waste reporting categories at Pimlico Library and gathered valuable insights into how we could make the journey better. 

Lastly, the Report it team began working on the next service to be improved, highways. Our team of service designers and user researchers began to document the entire journey for how various highways reports currently occur with a view to improving how you report highways issues in the future.