Updates: December 2023

During December the Report It Team continued working on improvements to the waste reporting journey, which included the new reporting assistant and form options. We worked closely with our partner to utilise image recognition and AI to improve the overall user experience. We expect this to be live in early 2024.

The team also made progress with our Highways service improvements having reviewed the current way customers report street repairs and damage to pavements. We prepared some prototypes to test with users early in 2024.

Lastly, the team worked on the Report It landing page structure. They tested category names with residents last month.