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Housing Repairs Policies Consultation

We are on a journey of change and improvement and want to hear your opinion on what we do well and what you’d like to see improve. Our residents have a unique perspective of the service we provide, and we know that you see issues and solutions before anyone else.

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Housing Repairs Policy

We believe that all Westminster City Council (WCC) residents should live in a safe, warm and secure home that is well maintained. We are committed to ensuring that residents are kept at the centre of everything we do and should be treated with empathy and respect by all staff. This is a core value in the way we expect our repairs service is delivered.

The Housing Repairs Policy sets out how we will deliver the repairs service and what our residents can expect of us.

Project:Housing Repairs Policies Consultation
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You said, we did

See the results of the repair policies consultation here.

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Timeline

Principles and concepts

June 2023 - December 2023
Policy drafted and internal engagement undertaken.

Stakeholder engagement

December 2023 - January 2024
Consultation shared with Resident Panel and policies subject to further internal stakeholder engagement.

Consultation

March 2024 - April 2024
Six week public consultation on all three repairs policies.

Adopt Policies

Spring 2024 - Summer 2024
Review and incorporate consultation feedback into final policies.

Meet the team

Westminster City Council
Westminster City Council

Westminster City Council is responsible for running this consultation, analysing its results and presenting them to stakeholders and the public.

Read Westminster City Council privacy policy

Repairs Policies team

If you have any questions about the proposed policy or the consultation please contact Stephen Ellis by email, using the address below.