Housing Leeds

Our latest tenant engagement outcomes showcase the positive work we've delivered over the last three months and highlight how your feedback has helped improve the way we provide services.Take a look a

Safeguarding means keeping children and vulnerable adults safe from harm, abuse and neglect, and making sure they receive the support they need. Each year, we ask residents to complete a short sa

Thank you to the 122 residents who have already completed our annual building safety survey.If you live in one of our high-rise buildings and haven't yet taken part, we'd really like to hear from you.

A few months ago, we asked for your views on how we communicate our service standards and share information about our performance. We wanted to make sure the information we shared focused on what matt

Here's a round-up of Tenant Engagement Team activities from the past three months. It highlighted examples of our work and showed how your feedback has helped us improve services.Take a look and tell

Thank you to everyone who took part in our consultation about how we respond to requests for improvements and alterations to your home.We received nearly 150 responses from council tenants who had rec

We want to share more information about the standards of service you can expect from us, and how we’re performing – so you can hold us to account.We’d love your views about which of our Service Standa

In case you missed it…Our recent bulletin shared a round-up of Tenant Engagement team activity over the past three months. It included examples of our work and how your feedback has helped us improve

Last year, almost 150 council tenants who are under‑occupying their home took part in a survey about downsizing to a smaller property. Here’s what you told us and what we’re doing next.What you told u

Last year, more than 1,000 residents took part in our survey about how we allocate newly built council homes at Hough Top. We asked for your views on removing the 'Date of Registration Quota' so that

We’re reviewing our New Build Local Lettings Policy, which sets out how we let new-build homes, including any homes we build or buy. We’re considering making some changes and would like to know your v

Last year, we asked for your views on our proposal to charge tenants for repairs and maintenance that could have been avoided. We received nearly 500 responses to the survey, and you gave valuable fee

In case you missed it…Our recent email bulletin shared a round-up of Tenant Engagement team activity over the past three months. It includes examples of our work and how your feedback has helped us im

Thank you to everyone who shared feedback with us in 2025 – whether through surveys, focus groups, telephone interviews or attending meetings.Your input has helped us create new policies and ways of w

Earlier this year, some of our Tenant Voice Panel members were kind enough to help us with some ‘user testing’ of the repairs pages on our website - our most visited and used by tenants.Many of you we

Earlier this year we joined the national Stop Social Housing Stigma campaign.By joining the campaign we're making a commitment to challenge outdated stereotypes and celebrate the value of social housi

We’re considering charging tenants for repairs and maintenance that could have been avoided — and we’d like to hear your views.Last year, we spent around £1.8 million clearing homes after tenants move

In case you missed it in our email bulletin last Friday:Here’s a summary of what the Tenant Engagement team has been doing in the last three months.We’ve shared examples of how we’ve worked with

Earlier this year, over 500 residents gave us feedback on how we care for grass, hedges, and shared green spaces in areas with council housing.Here’s what you told us:58% of residents said we do a goo

The Tenant Scrutiny Board (TSB) have published their latest report into how we do home surveys (known previously as stock condition surveys). The review looked at what it’s like for tenants to have th

Each year, we ask you to fill out a short survey about Safeguarding. It helps us understand your awareness and gather your views. This is on behalf of the Leeds Adult Safeguarding Board, which works t

We'd like to thank the 260 high-rise residents who have so far completed our annual building safety survey. We're still keen to hear from more residents living in our high-rise blocks to better unders

Thank you to everyone who took part in our consultation about how we can improve our approach to how we carry out adaptations in tenants homes.Here’s a summary of your feedback and our actions in resp

We recently asked for your views on how we deal with rent arrears and how we support tenants who may be struggling with their rent.What you told us:You said the letters we send about rent arrears coul

Each year we share a summary of our work for the previous April to March. Have a look at our latest Annual ReportHighlights of the report include:Your responses to our satisfaction surveys, including

We're asking for residents views to help influence a new contract to maintain communal green spaces. We want to know your views on grass cutting, shrubs and hedges in and around council housing. We al

In case you missed it... our recent email bulletin shared our latest January to March three month round up of Tenant Engagement team activity, giving examples of our work and how we’ve used your

In Leeds, we let most of our council homes based on housing need through the Council’s Lettings Policy. However, there are some homes that are subject to Local Lettings Policies (LLPs). This means tha

Ever had an adaptation to your home? We want to create a new Adaptations Policy that meets the needs of our tenants. We need your feedback to shape this new policy, especially if you've had an ad

We recently asked you for your views on the standards of service you expect from our contractors and sub-contractors.

You told us:The communication from our contractors and sub-contractors could be i

We're looking at what improvements could be made to deal with waste in our high-rise buildings. To help us to do this, we're asking for the views of residents who live in our high-rise buildings to ta

We know some tenants, at times in their tenancy, may struggle to pay their rent and fall into arrears. We also know that the cost-of-living has put additional pressures on many households. To ensure w

Following a recommendation from the Tenant Scrutiny Board, we've recently created a new learning from complaints page. This helps us share more easily how we’re using complaints to make the service be

We're planning to change how we respond to your home alteration requests. These changes will outline how we will take responsibility for some approved alterations, as long as the work is signed off by

How we respond to your individual needs.We’re developing a policy on the adjustments we offer to help meet the needs of individual customers. It will set out what customers can expect from us in terms

Thank you to everyone who gave their feedback to help us create a new Communications and Engagement Policy. We asked you what you thought of our proposed communication service standards, and how well

Thank you to the 250 customers who completed our survey.  What we did To help us get the most useful feedback, we intentionally sent a survey to customers who had previously told us they wer

It’s important our contractors conduct themselves professionally and courteously when carrying out repairs, servicing or improvement works to your home. How well they communicate with you and how they